Reference

How cryptogames Handles Your Personal Data

Q: How can I request a copy of all the data you hold about me?

Email privacy@cryptogames.run with your registered account email in the subject line, or raise a ticket in the Help Centre under Account & Privacy. We will verify your identity and deliver a structured export within seven business days.

Q: Who do I contact if I believe my data has been mishandled?

Write to privacy@cryptogames.run with a description of your concern. Our privacy team will acknowledge your message within 24 hours and provide a full response within seven business days, including any corrective steps we plan to take.

At cryptogames, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transaction records securedYour right to access and deleteNo sale of personal data to third partiesIndia-applicable data handling

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What Data We Collect and Why

cryptogames Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on cryptogames, we collect your name, email address, date of birth, and contact details to verify your identity and process withdrawals. Payment data — including UPI handles, Paytm wallet identifiers and PhonePe transaction references — is logged to reconcile deposits and

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payouts and to meet fraud-prevention obligations. We also collect device identifiers, IP addresses and session logs to protect your account from unauthorised access. Whether this service is available to you depends on local law and is available where local law permits. We do not store full
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card numbers and we do not sell your data to marketing firms. Retention periods vary: active account data is held while your account remains open; closed-account data is kept for the period required by applicable financial regulations before being deleted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about your personal data, requests to access your records, or notices to delete your account can all be directed to our dedicated privacy contact paths below.

Privacy Email Send your data-access or deletion request to our privacy team at [email protected]. Include your registered email address so we can locate your account records and respond promptly.

Live Chat Open the live chat window on cryptogames.run and select the Privacy topic from the menu. Our agents can log your request and escalate it to the data team within one business day.

Help Centre Ticket Submit a formal ticket through the Help Centre under Account & Privacy. Attach any supporting documents so our team can verify your identity and process your request without unnecessary back-and-forth.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our security practices cover every layer of your account — from how cookies are set in your browser to how long we retain withdrawal verification records.

Cookie Use

We set session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can withdraw consent for non-essential cookies at any time through the cookie settings panel in your account.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor authentication is available and encouraged for all accounts; enabling it reduces the risk of unauthorised access even if your password is compromised.

Payment Data Handling

UPI handles, Paytm references and PhonePe transaction IDs are stored in an encrypted data store with access limited to our payments and compliance teams. We never pass these identifiers to advertisers or unrelated third-party services.

Data Retention

Active account data is held for as long as your account is open. Once you close your account, we retain transaction and identity records for the period required under applicable financial regulations, after which they are permanently deleted.

Your Access Rights

You can request a full export of the personal data we hold on you at any time. Submit the request via email or Help Centre ticket; we will deliver a structured data file within seven business days of verifying your identity.

Third-Party Sharing

We share data only with payment processors, identity-verification providers and fraud-prevention services strictly necessary to operate your account. All third parties are bound by data-processing agreements that prohibit re-use of your data for their own marketing.

Frequently Asked Privacy Questions

These questions cover the data rights and privacy scenarios our account holders ask about most. If your question is not listed here, reach out through any of the contact paths in the section above and our privacy team will respond within 72 hours.

We collect your name, email address, date of birth, contact number and, when you transact, your payment identifiers such as your UPI handle or Paytm reference. We also log your IP address and device type for security purposes.

No. We do not sell, rent or trade your personal data to any third party for marketing or advertising purposes. Data is shared only with service providers who process it solely on our behalf under strict contractual obligations.

Email [email protected] with your registered account email in the subject line, or raise a ticket in the Help Centre under Account & Privacy. We will verify your identity and deliver a structured export within seven business days.

Yes. Submit a deletion request via email or live chat. Once verified, we will close your account and delete personal data that is not required to be retained under applicable financial regulations, and confirm when the deletion is complete.

Transaction records, including UPI, Paytm and PhonePe payment logs, are retained for the period required under applicable financial and anti-fraud regulations after your account closes. We delete them as soon as that retention period expires.

We use session cookies to keep you logged in and optional analytics cookies to improve page performance. You can manage and withdraw consent for non-essential cookies through the cookie settings panel inside your account at any time.

Write to [email protected] with a description of your concern. Our privacy team will acknowledge your message within 24 hours and provide a full response within seven business days, including any corrective steps we plan to take.

How cryptogames Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Payment Data Handling

Data Retention

Your Access Rights

Third-Party Sharing

Frequently Asked Privacy Questions

01 What personal data does cryptogames collect when I open an account?

02 Does cryptogames sell my personal data to other companies?

03 How can I request a copy of all the data you hold about me?

04 Can I ask cryptogames to delete my account and all related data?

05 How long does cryptogames keep my transaction records?

06 Does cryptogames use cookies, and can I turn them off?

07 Who do I contact if I believe my data has been mishandled?

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